FAQ
Frequently asked questions
Answers about our Cloud VPS plans, billing, operating systems and ordering. Can't find what you need? Contact us.
General
What is a Cloud VPS?
A Cloud VPS (virtual private server) is a virtual machine with its own operating system and its own allocation of CPU, memory and storage. It runs on shared physical hardware but is isolated from other virtual servers, and you control it fully with root access.
Who operates Rivage Host?
Rivage Host is the customer-facing hosting brand operated by Rivage Solutions Limited (registration number 81605798), whose registered address is in Mong Kok, Hong Kong. Full company details are on our About page.
Which product line should I choose?
Essential: shared vCPU for websites, development and everyday workloads.
Dedicated CPU: dedicated vCPU cores for applications that need consistent processing capacity.
Memory Optimized: more RAM per vCPU for databases, caches and in-memory workloads.
Storage: large SSD capacity for backups, file storage and media.
What is the difference between shared and dedicated vCPU?
Shared vCPU plans draw processing time from a pool of CPU capacity shared with other virtual servers on the same host. This is cost-efficient for workloads with variable CPU usage. Dedicated vCPU plans reserve CPU cores for your server, which suits applications that need consistent CPU performance over long periods.
Plans & billing
What currency are prices in?
All prices are in euros (EUR). Applicable taxes are calculated at checkout based on your billing details.
What does the monthly price cover?
Each order covers one month of service for the selected plan, with the vCPU, memory, storage, traffic allowance and IPv4 address listed in the plan's specifications. Contact us about renewals or longer terms.
How do I pay?
Payment is taken at checkout using the payment methods displayed there.
Can I upgrade or change my plan?
Yes, contact us with your order number and the plan you would like to move to. We will confirm the options available for your server and any price difference before making changes.
What if I need more traffic than my plan includes?
Each plan lists its monthly traffic allowance. If you expect to need more, contact us before ordering so we can advise on the most suitable plan.
What is your refund policy?
Refund terms are set out in our store policies, linked in the footer of this website.
Technical
Which operating systems can I choose?
You can choose Ubuntu (LTS), Debian (stable), AlmaLinux or Rocky Linux when you order. The exact image versions available are confirmed when your server is set up. If you need a different distribution, contact us before ordering.
Can I run Windows?
Our plans are offered with Linux distributions. If your project requires Windows Server, contact us before ordering to discuss your requirements.
Do I get root access?
Yes. Every plan includes full root (administrator) access, so you can install software, change configuration and manage the server as you see fit.
Does each plan include an IPv4 address?
Yes. Every plan includes one dedicated IPv4 address, as shown in the plan specifications.
What type of storage do the plans use?
Essential, Dedicated CPU and Memory Optimized plans use NVMe SSD storage. Storage plans use high-capacity SSD storage designed for larger data sets.
Are backups included?
Backups are not listed as part of the plans. We recommend keeping independent backups of any important data. Storage plans are well suited as a backup destination for your other servers.
Where are the servers located?
Server location details are not listed on the plan pages. If your project needs a specific region for latency or compliance reasons, contact us before ordering and we will confirm what is available for your plan.
Orders & support
What happens after I place an order?
Your order is reviewed and your server is prepared with the operating system you selected. Your server's IP address and access details are then sent to the email address used at checkout. If you have a deadline, let us know before ordering.
Who manages the software on my server?
Your plan gives you full administrative control, so you install and maintain the operating system packages and applications on your server. If you have questions about what assistance is available, contact us.
Is anything shipped?
No. Cloud VPS plans are digital services and nothing physical is shipped.
How do I contact you?
Email us at contact@rivagehost.net or use the form on our Contact page. Please include your order number if your question is about an existing order.
Still have a question?
We are happy to help you choose a plan or answer anything this page doesn't cover.
Email contact@rivagehost.net