Privacy policy

Rivage Host – Privacy Policy

At Rivage Host, we take privacy seriously while providing Cloud VPS hosting plans with full root access and fixed monthly pricing for developers, startups, businesses, agencies, and technical teams.

This Privacy Policy describes how personal information may be collected, used, stored, shared, and protected when you visit our website, browse Cloud VPS hosting plans, contact our team, or make a purchase.

Please read this policy to understand our data practices and your rights. Any consent required by law will be obtained separately where appropriate.

Information We Collect

Personal Information

Depending on how you use the store and which services are enabled, we may collect:

  • Name and contact details, including email address and an optional phone number.
  • Billing details required for purchases, tax, or compliance.
  • Customer account details, where accounts are supported.
  • Hosting plan purchases, subscription renewals, orders, and transaction history.
  • VPS provisioning, service status, and account or server access information, where applicable.
  • Customer support requests and correspondence.
  • Transaction records and payment status supplied by authorized payment processors.

Where payment processing is handled by a third-party provider, payment-card information is collected and handled in accordance with that provider's checkout and privacy practices.

Physical shipping addresses are generally not required for online VPS hosting, but billing information may still be requested for payment, fraud prevention, tax, or legal reasons.

Usage Data

Subject to the tools and settings in use, technical information may include:

  • Pages viewed, website navigation, and interactions with product listings.
  • Device and browser information.
  • IP address and approximate location derived from network information.
  • Referring pages, traffic sources, and error logs.
  • Account login, VPS provisioning, and control-panel access events, where recorded.

Where VPS service-management features are available, usage data may also include server status, selected configuration, and technical information necessary for provisioning, security, and support.

Cookies & Tracking

Depending on the services enabled on our website, cookies and similar tools may be used to:

  • Enable core site and checkout functions.
  • Maintain account sessions, where applicable.
  • Remember shopping carts and site preferences.
  • Measure performance and diagnose errors.
  • Understand traffic and product interest.
  • Support personalization, analytics, or advertising where legally permitted.

You can manage cookies through your browser and any cookie controls offered on our website. Disabling essential cookies may prevent some features from working.

Where required by applicable law, we will obtain consent before placing non-essential analytics or advertising cookies.

How We Use Your Data

Rivage Host may use personal information to:

  • Process and manage orders for Cloud VPS hosting plans.
  • Provision purchased VPS hosting services and provide server access instructions.
  • Manage accounts and enabled product features.
  • Respond to questions, support requests, and complaints.
  • Improve product offerings related to Essential, Dedicated CPU, Memory Optimized, and Storage Cloud VPS plans.
  • Maintain site security and detect misuse or fraudulent activity.
  • Meet legal, accounting, payment, and tax obligations.
  • Send product announcements and marketing communications with consent or another valid legal basis.

Personal data will be processed only where there is an appropriate legal basis under applicable privacy laws.

Data Security

Rivage Host aims to protect personal information with appropriate technical and organizational safeguards.

Depending on the systems used, measures may include encrypted connections, restricted access to customer records, secure authentication, service-provider controls, and monitoring for security incidents.

Payment transactions may be processed through authorized checkout and payment providers.

No website, transmission method, or storage system can be guaranteed to be completely secure.

Sharing with Trusted Third Parties

We may share personal information with service providers when needed to operate the store and fulfill purchases, subject to applicable law.

Website & E-commerce Platform

Shopify and any necessary platform or hosting providers may support storefront operations, checkout, account functions, and order management.

Payment Processing Providers

Authorized providers may handle payments and recurring subscription charges, transaction verification, and fraud screening.

VPS Infrastructure & Provisioning Providers

Where used, data-center, network, virtualization, and server-provisioning providers may support the delivery and operation of purchased VPS hosting services.

Email & Communication Providers

Providers may send order and renewal notices, VPS access instructions, support replies, and authorized marketing communications.

Analytics & Performance Providers

Where enabled, these providers may help us understand site traffic, usage, and technical performance.

Customer Support & Feedback Services

Service providers may help manage requests, support records, and customer reviews where these features are offered.

We expect providers to handle information appropriately and apply legally required safeguards. We may also disclose information when legally required or necessary to protect our legal interests and website security.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally permitted.
  • Withdraw consent for consent-based processing.
  • Object to or restrict certain processing.
  • Request data portability where applicable.
  • Opt out of marketing emails.
  • Manage applicable cookie preferences.
  • Ask how your information is used and shared.
  • Complain to the relevant data protection authority.

Some information may need to be retained to comply with contractual, legal, tax, security, or accounting obligations.

To submit a privacy request, contact us through our Contact Us page.

Customer Accounts & VPS Service Activity

Where Rivage Host provides customer accounts, VPS provisioning, or server management access, we may process information about:

  • Hosting plans purchased, renewed, or canceled.
  • Account status, service status, and access permissions.
  • Server provisioning and control-panel access events, where recorded.
  • Selected server configurations and enabled service features.
  • Support tickets relating to VPS services and billing.

Such data is used to provision and manage VPS services, control access, handle subscriptions, provide support, and improve the customer experience, subject to applicable law.

International Data Processing

As Rivage Host uses online commerce and service infrastructure, personal information may be stored or processed outside the customer's country of residence.

Those locations may have different privacy protections. Where required, we will use appropriate safeguards for international transfers.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes stated in this policy, including order fulfillment, account services, support, legal compliance, fraud prevention, and dispute management.

When data is no longer needed, we take reasonable steps to securely delete or anonymize it, subject to legal and operational requirements.

Communication Storage

Emails, contact-form submissions, and support messages may be stored to respond to requests, resolve product or payment issues, keep appropriate service records, and improve support quality.

Customer communications are accessible only to authorized personnel and service providers as appropriate.

Marketing Communications

With your consent or another valid legal basis, Rivage Host may send:

  • Announcements about new Cloud VPS hosting plans.
  • Product updates, releases, and helpful resources.
  • Special offers and promotions.
  • Relevant news about our services.

Promotional emails will offer a way to unsubscribe where required. Unsubscribing does not prevent essential order or account messages.

Policy Updates

We may update this Privacy Policy when our products, technology, service providers, or legal obligations change. Updated versions will appear on our website, and material changes will be communicated when required by law.

We encourage customers to review this policy periodically.

Contact Us

For privacy questions, requests, or concerns, please use our Contact Us page.

Company Name: Rivage Solutions Limited
Registration: 81605798
Address: FLAT 2304, 23/F HO KING, COMM CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG

We will handle privacy requests in accordance with applicable law.

Rivage Host – Cloud VPS Hosting with Room to Grow

At Rivage Host, we are committed to making your VPS hosting experience transparent, secure, and respectful of your privacy.