Refund policy

Rivage Host – Return & Refund Policy

At Rivage Host, we aim to provide high-quality Cloud VPS hosting plans. Our products are designed for developers, startups, businesses, agencies, and technical teams and focus on Essential, Dedicated CPU, Memory Optimized, and Storage Cloud VPS plans.

We want customers to have a reliable purchasing experience. If something is wrong with your order, we will review the issue fairly and transparently.

Eligibility for a Refund

We offer a 7-day money-back guarantee for eligible VPS hosting plans purchased through Rivage Host. You may request a refund within 7 calendar days of purchase by contacting our support team. This voluntary guarantee does not reduce your mandatory statutory rights.

A refund may also be available in circumstances such as:

Accidental duplicate purchases.
Incorrect charges or billing errors.
Failure to provision the purchased VPS plan or provide promised server access.
Significant technical issues that prevent access and cannot reasonably be resolved.
VPS hosting services that materially differ from their advertised specifications.
Other situations in which a remedy is required by applicable consumer protection law.

Important: VPS hosting is an ongoing digital service rather than a downloadable product. Statutory withdrawal and service-cancellation rights vary by jurisdiction. Any exception for a service that has already begun applies only when all relevant legal requirements, including any required express consent and acknowledgment, are met.

Any loss of a statutory withdrawal right does not, by itself, remove the separate 7-day money-back guarantee offered here.

If applicable law provides a longer cancellation period or another mandatory remedy, those rights remain unaffected.

Requests Outside the Refund Guarantee

Outside our 7-day money-back guarantee and any applicable statutory rights, refunds may not be available in circumstances including:

Requests arising only from a change of mind after all applicable guarantee and cancellation periods have expired.
Requests for completed hosting service periods where a valid statutory exception applies and no other refund right exists.
Access problems caused entirely by the customer's own network or server configuration, where no mandatory remedy applies.
Misuse of the VPS service, unauthorized access, or fraudulent activity, to the extent a refusal is legally allowed.
Special promotional terms expressly disclosed before purchase, only to the extent compatible with this guarantee and applicable law.

Please Note: Purchasing, activating, or using a VPS hosting plan does not automatically eliminate refund rights. These limitations do not override a valid request within the voluntary guarantee period or any non-waivable consumer remedy.

Nothing in this policy limits remedies for materially defective, inaccessible, or misdescribed VPS hosting services where such remedies are required by law.

How to Request a Refund

To request a refund, please contact us through our Contact Us page and provide:

Your order number.
The email address used at checkout.
The purchased VPS plan name and service ID, if available.
A brief explanation, if you wish to provide one.
Relevant technical details or screenshots, if you are reporting a defect or access problem.

A technical problem need not be demonstrated in order to request a refund under the voluntary 7-day money-back guarantee.

Return & Refund Process

1. Review & Approval

We will check the purchase details and review the request against this policy and applicable law.

We may ask for additional information needed to identify an order or investigate a reported issue, but we will not impose requirements that unlawfully restrict an eligible refund request.

2. VPS Access & Resolution

As Rivage Host provides VPS hosting services online, no physical return is required.

Depending on the situation, we may offer:

Help with VPS login, SSH connectivity, or control-panel access.
Correction of a technical or server provisioning problem.
Restoration of VPS service or access, where feasible.
Provisioning of the correct hosting plan and allocated resources.
A full or partial refund, where appropriate.
Store credit where offered and expressly accepted by the customer.

When a refund is issued, access to the refunded VPS service may be discontinued where legally permitted. Customers should back up data they wish to retain before the service ends.

3. Refund Issuance

Once a refund is approved:

It will generally be issued through the original payment method.
Processing typically takes 5–7 business days, depending on the provider.
We may send an email confirmation when the refund is initiated.
Your bank or payment provider may take additional time to reflect the amount.

Prices are displayed in EUR (Euros) unless indicated otherwise. Refunds are generally processed in the original transaction currency; third-party conversion charges or exchange-rate differences may apply.

Mandatory refund deadlines under applicable law take precedence over our standard processing estimate.

Subscription Cancellations & Renewal Charges

For recurring VPS hosting plans, customers may request cancellation as described in our Terms & Conditions. Cancellation is intended to stop future renewals and does not automatically refund charges already processed.

Refund requests involving subscription or renewal payments are reviewed under the 7-day money-back guarantee and any applicable statutory rights. Cancellation or service use does not by itself remove a refund right provided by this policy or by law.

Important Notes

Customers are welcome to contact us before opening a dispute with a payment provider; this does not affect their right to seek other remedies.
Refund requests should include accurate purchase information.
Requests received during the 7-day guarantee period are evaluated under that guarantee; later requests may qualify under statutory rights or other applicable grounds.
Access to the refunded VPS service may end after a successful refund, where legally permitted.
VPS hosting services must not be used for unlawful activity or infringement of third-party rights.
Technical problems should be reported promptly so they can be investigated.
Buying or using a product does not guarantee a particular financial, business, educational, or professional outcome unless a specific, legally enforceable promise is made.
Fraudulent refund requests may be investigated without restricting legitimate consumer rights.

Technical Issues & VPS Access

If you experience technical difficulties with a purchase, contact our support team.

Common issues may include VPS provisioning delays, incorrect server resource allocations, SSH login problems, inability to reach an assigned server IP address, control-panel access errors, or significant service outages.

We will make reasonable efforts to investigate and resolve reported problems. If an issue cannot be adequately resolved, an appropriate remedy may include a refund where required or offered under this policy.

International Customers

Rivage Host offers Cloud VPS hosting plans to customers who may live in different countries.

Mandatory refund, withdrawal, and consumer rights may vary by jurisdiction. Where such laws provide additional rights, those rights apply.

Nothing in this policy is intended to exclude rights that cannot legally be waived.

Need Help?

For refund questions, incorrect purchases, access issues, or technical problems, please visit our Contact Us page.

We aim to offer clear assistance and a fair resolution.

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