Shipping policy

Rivage Host – VPS Provisioning & Access Information

At Rivage Host, we aim to provide reliable online provisioning and secure remote access for Cloud VPS hosting plans with full root access and fixed monthly pricing.

Because VPS hosting is an online service, no physical shipping is required. Virtual servers are provisioned remotely, and access instructions are supplied electronically using the methods described for the relevant hosting plans.

VPS Provisioning & Delivery Costs

VPS Provisioning: Virtual server setup and remote access; no physical shipment required.

Shipping Charges: €0.00 (EUR).

Delivery Method: Remote VPS provisioning followed by server access instructions, typically including an assigned IP address and SSH connection details.

Server Access: Provided using the method specified for the purchased VPS plan, including any available account portal or control panel.

No courier or physical packaging fees apply to the VPS hosting services covered by this policy.

Estimated VPS Provisioning Times

Order Confirmation: Generally sent shortly after a successful purchase.

Automated Provisioning: Where enabled, server setup is typically initiated shortly after payment confirmation.

Manual Processing: Some orders may require additional review or setup; the relevant product page or order communication should explain any material delay.

Technical Delays: Server provisioning or access instructions may occasionally be delayed by email issues, system maintenance, resource availability, or platform failures.

Actual VPS activation time depends on the selected plan and provisioning system used.

How VPS Access Is Provided

At Rivage Host, VPS access details may be provided through one or more of the following methods, where offered:

  • Email with order confirmation and server setup or activation instructions.
  • Assigned server IP address and instructions for connecting over SSH.
  • Secure credentials or instructions for setting up authorized server access.
  • Customer accounts or VPS management dashboards, where available.
  • Authorized server-provisioning or infrastructure platforms, where used.

After successful payment and provisioning, customers will receive the information needed to access the purchased VPS service.

Please enter a correct and accessible email address at checkout.

Included VPS Resources & Access

Depending on the purchased Cloud VPS hosting plan, included server resources and features may include:

  • Allocated vCPU, RAM, storage and monthly traffic as listed for each plan
  • One dedicated IPv4 address
  • Full root access over SSH
  • Choice of Linux distribution at order

Details of allocated server resources, operating-system choices, features, applicable licenses, and access arrangements will be provided in the applicable plan listing.

Important: Billing periods, renewal terms, resource limits, technical requirements, and any third-party license charges may differ by plan and will be disclosed where relevant before purchase.

VPS Provisioning Schedule

Online Store Availability: Our website is generally available around the clock, subject to maintenance or interruptions.

Automated Provisioning: Where supported, server setup may begin after confirmed payment at any time.

Customer Support: Requests are handled according to our available support arrangements.

Weekends & Public Holidays: Orders requiring manual review may take longer.

Technical Requirements

To manage Cloud VPS hosting plans from Rivage Host, customers may need:

  • A computer or another compatible device capable of securely connecting to the VPS.
  • A working email account to receive service and access notices.
  • An internet connection for remote server administration.
  • An SSH client and, where offered, a modern browser for the management dashboard.
  • Any additional software, licenses, or system capabilities stated in the VPS plan description.

Operating systems or applications installed on a VPS may require third-party tools, subscriptions, or separate licenses. Their requirements and any additional costs should be reviewed before purchase.

Important Notes

Incorrect Email Address: An incorrect checkout email may prevent delivery of confirmation or access instructions.

Spam or Junk Folder: If an expected message is missing, check spam, junk, and promotions folders.

Access Restrictions: VPS plans may have account, resource, network-traffic, or usage restrictions stated in the applicable service terms.

Internet Connectivity: Connectivity is required to reach and administer your remote VPS; connection issues on the customer's network may affect access.

Third-Party Applications: Any additional requirements will depend on software the customer chooses to run or features included in the VPS plan.

No Physical Delivery: VPS services do not require courier tracking or physical packaging.

Provisioning Delays, Incorrect Plans & Access Issues

If your VPS plan was not provisioned, has incorrect resource allocations, or cannot be accessed:

  • Contact support promptly through our Contact Us page.
  • Include your order number and checkout email address.
  • Identify the VPS plan and service ID, if available.
  • Explain the issue and include screenshots when helpful.

We will review the request and, where appropriate, provide corrected connection instructions, restore server access, correct a provisioning error, investigate a technical issue, or provide another remedy required by law.

7-Day Money-Back Guarantee: Rivage Host offers a voluntary 7-day money-back guarantee as described in our Return & Refund Policy. Mandatory cancellation and refund rights remain unaffected.

Check Your VPS Order & Provisioning Status

Traditional shipment tracking numbers do not apply to VPS hosting services.

Customers may instead receive an order confirmation, purchase receipt, VPS activation instructions, and updates about provisioning issues.

If customer accounts are available, VPS order, billing, and provisioning information may also be visible in the account area.

For assistance, refer to your order confirmation when contacting support.

Secure VPS Access

Server passwords, SSH keys, management-panel credentials, and other private VPS access details should be protected and shared only with authorized users.

We recommend using secure authentication, safeguarding access credentials, maintaining updated server software, and informing support about suspected unauthorized access.

Need Assistance?

For VPS provisioning questions, order confirmations, server setup, or access concerns, visit our Contact Us page.

Company Name: Rivage Solutions Limited
Registration: 81605798
Address: FLAT 2304, 23/F HO KING, COMM CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG

We aim to make your VPS provisioning and hosting experience convenient, accessible, and reliable.

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