Terms of service

Rivage Host – Terms & Conditions

Welcome to Rivage Host. We offer Cloud VPS hosting plans with full root access and fixed monthly pricing for developers, startups, businesses, agencies, and technical teams.

Our products focus on Essential, Dedicated CPU, Memory Optimized, and Storage Cloud VPS plans.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing VPS hosting services for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction between the customer and Rivage Host.

VPS Hosting Services:
Cloud VPS hosting plans providing allocated virtual server resources, remote server access, and any related services expressly included in the plan description.

VPS Access:
The ability to connect to and manage a provisioned virtual server using the authorized credentials, IP address, and access methods supplied for the purchased plan.

Durable Medium:
A method that allows information to be stored and accessed unchanged, such as email or downloadable documents.

2. Applicability

These Terms apply to purchases and interactions made through the Rivage Host website.

By placing an order, you confirm that you have read and agreed to these Terms, to the extent permitted by applicable law.

These Terms govern access to Cloud VPS hosting plans and related services offered through our website.

Any provision that cannot lawfully apply to a consumer will be interpreted subject to the mandatory consumer protection laws applicable to that consumer.

3. Company Information

Company Name: Rivage Solutions Limited
Registration: 81605798
Address: FLAT 2304, 23/F HO KING, COMM CENTRE
2-16 FA YUEN STREET
MONG KOK
HONG KONG

4. Our Offer

At Rivage Host, we provide Cloud VPS hosting plans with full root access and fixed monthly pricing.

Our offerings may include:

  • Essential Cloud VPS (shared vCPU)
  • Dedicated CPU VPS (dedicated vCPU)
  • Memory Optimized VPS
  • Storage VPS

We aim to:

  • Provide clear product descriptions, specifications, and information about included resources.
  • Display accurate prices and material product details.
  • Explain VPS provisioning, remote server access, and account management methods.
  • Disclose the billing period, renewal arrangements, resource allocations, and material usage restrictions before purchase.
  • Assist customers with order and access issues.

Server specifications, availability, and included resources depend on the hosting plan selected and the description presented at the time of purchase.

5. Order Process

Customers may browse available Cloud VPS hosting plans and select products for purchase.

Where ordering is enabled, the typical process is:

  1. Select a product.
  2. Add it to the shopping cart, if a cart is available.
  3. Proceed to checkout.
  4. Provide required billing and contact information.
  5. Complete payment using an available payment method.
  6. Receive order confirmation and, after provisioning, the relevant VPS access or setup instructions.

Orders are confirmed once payment has been successfully processed, subject to the information displayed at checkout.

Rivage Host may review or cancel orders involving suspected fraud, material pricing errors, or technical failures, subject to applicable law. Appropriate refunds will be provided where required.

6. Right of Withdrawal

Rivage Host offers a voluntary 7-day money-back guarantee as described in Section 7 and our Return & Refund Policy. This guarantee is separate from statutory cancellation and withdrawal rights.

Customers may have additional legal cancellation rights under the laws applicable to their purchase. The length and conditions of any statutory withdrawal period depend on applicable law and may exceed 7 days.

VPS hosting is an ongoing digital service rather than downloadable content. Any statutory withdrawal right, including any exception for services that have begun, depends on applicable law and satisfaction of all legal requirements, including express consent or acknowledgment where required.

Purchasing a product does not, by itself, remove statutory rights.

To request cancellation, please contact our support team within the applicable period. Nothing in this section limits mandatory consumer rights.

7. Returns & Refunds

Because Rivage Host provides VPS hosting services online, no physical return is required.

7-Day Money-Back Guarantee: You may request a refund within 7 calendar days of purchasing a VPS hosting plan by contacting our support team with the order information requested below. This voluntary guarantee is in addition to mandatory legal rights.

Refund requests may also relate to:

  • Accidental duplicate purchases.
  • Incorrect charges or billing errors.
  • Failure to provision a purchased VPS plan or provide promised server access.
  • Significant access issues that cannot reasonably be resolved.
  • Hosting services that materially differ from their advertised description.
  • Other situations where applicable law requires a remedy.

For refund requests, please provide your order number, checkout email address, product name, and any relevant information needed to identify the purchase. Supporting details may help us investigate technical issues, but are not required to establish a technical problem for a request made under our voluntary guarantee.

Approved refunds are generally sent to the original payment method. Processing times depend on the payment provider and applicable legal deadlines.

See our Return & Refund Policy for further information.

8. Pricing

Prices are displayed in EUR (Euros) unless clearly stated otherwise.

Rivage Host may update prices, promotions, and hosting packages. Changes do not retroactively alter charges already paid. Any new price for a recurring plan will be disclosed in advance where required by applicable law.

Applicable taxes and additional charges will be disclosed where legally required before the customer places an order.

Customers paying with a different account currency may be charged conversion fees by their bank or payment provider.

9. VPS Service Quality & Access

At Rivage Host, we aim to provide VPS hosting services that correspond to their published specifications and stated purposes.

Depending on the hosting plan, included server resources and features may include:

  • Allocated vCPU, RAM, storage and monthly traffic as listed for each plan
  • One dedicated IPv4 address
  • Full root access over SSH
  • Choice of Linux distribution at order

Customers should review the stated server specifications, resource limits, operating-system options, and any separate software or license requirements before purchasing.

Service duration, billing period, resource allocations, and included management or support features depend on the VPS plan and its renewal status. Material conditions will be disclosed before purchase.

Any updates, support, or outcomes promised on a product page apply according to that product's terms. We do not guarantee a particular business, financial, professional, or personal result unless expressly stated and legally enforceable.

Access Issues: Customers who cannot access their provisioned VPS, connect over SSH, or use an offered control panel should contact support with their order information. We will investigate and provide a suitable remedy where required.

10. VPS Provisioning & Server Access

VPS hosting services provided by Rivage Host are provisioned online; no physical shipping is required.

Once a VPS has been provisioned, server access information will be supplied electronically through the method described for the selected plan.

VPS access information may be provided through:

  • Order confirmation emails and separate server activation or setup instructions.
  • Assigned server IP details and instructions for connecting by SSH.
  • A customer account, server management dashboard, or online control panel where offered.
  • Authorized infrastructure or provisioning services where used.

Provisioning time depends on the selected plan and fulfillment system. Please provide a valid email address at checkout and contact support if server access is not provided within the stated timeframe.

Plan-specific resource limits, service periods, renewal conditions, and any applicable licensing requirements will be disclosed where relevant.

11. Payments

Payment is generally required before a paid VPS hosting plan is provisioned or made accessible.

Available payment methods will be shown at checkout, and transactions may be handled by authorized third-party payment providers.

Payment-card information should be provided only through our authorized checkout process.

For duplicate charges, unsuccessful transactions, or other payment concerns, please contact our support team.

12. Recurring Subscriptions, Renewals & Cancellations

Where a VPS plan is offered as a recurring subscription, its billing frequency, price, and renewal arrangements are identified at checkout or in the applicable plan details. Monthly subscriptions are charged for each monthly billing period.

Unless a plan is expressly identified as non-renewing, an authorized recurring subscription renews automatically at the end of each billing period, and the selected payment method may be charged for the next period.

Customers may request cancellation through their customer account, where that option is available, or through our Contact Us page. To prevent a subsequent renewal, a cancellation request should be submitted before the next billing charge is processed.

Unless another arrangement is stated for the plan, service access ordinarily continues until the end of the period already paid for, after which the VPS may be deactivated. Customers should back up and retrieve any data they wish to retain before the service ends.

If a renewal payment fails, the service may be suspended or terminated in accordance with the applicable plan terms and law. Any required notice or opportunity to remedy nonpayment will be provided.

Cancellation prevents future renewals but does not automatically reverse a charge already processed. Refund requests, including requests relating to renewal charges, remain subject to our Return & Refund Policy and applicable statutory rights.

13. Complaints & Customer Support

Customer satisfaction and reliable VPS hosting services are important to Rivage Host.

Please report access issues, technical difficulties, incorrect orders, or product-description concerns as soon as practicable.

Our support team aims to respond within 3 business days.

Depending on the issue, remedies may include technical assistance, correction of server provisioning or access issues, service restoration, refunds where appropriate, or store credit where accepted by the customer.

Complaints will be handled fairly and consistently with applicable law.

14. Intellectual Property & VPS Usage

Unless stated otherwise, the Rivage Host website, branding, and any proprietary or licensed platform materials remain protected by applicable intellectual property laws.

Purchasing a VPS plan grants access to the server resources described in that plan for the applicable service period; it does not transfer ownership of physical infrastructure or provider software. Customers retain their rights in content and applications they lawfully place on their servers, subject to third-party rights.

Customers may not, without authorization or another lawful basis:

  • Use the VPS service to gain unauthorized access to systems or networks.
  • Use the service for unlawful activity or to infringe third-party rights.
  • Share restricted account or server credentials with unauthorized parties.
  • Circumvent security measures or resource restrictions applicable to their VPS plan.
  • Claim ownership of infrastructure, software, or other materials belonging to Rivage Host or its licensors.

Customers are responsible for the lawful use and reasonable security of the systems and applications they manage through their VPS access. These provisions do not override legally permitted uses or any broader rights expressly granted under a particular plan.

15. Dispute Resolution

Rivage Host aims to resolve disputes promptly and fairly. Customers are encouraged to contact support before initiating formal proceedings, without losing any legal rights or deadlines.

Unresolved disputes may be referred to an appropriate mediation provider, consumer authority, or competent court, as permitted by applicable law.

Nothing in these Terms restricts non-waivable legal rights or remedies.

16. Force Majeure

Rivage Host may experience delays or interruptions caused by circumstances beyond its reasonable control, including natural disasters, widespread network outages, hosting disruptions, cybersecurity incidents, government restrictions, and major infrastructure failures.

We will take reasonable steps to reduce disruption and restore services. This section does not exclude obligations or consumer remedies that cannot legally be limited.

17. Governing Law

These Terms are governed by the applicable laws of Hong Kong, subject to mandatory consumer protection laws that apply in a customer's jurisdiction.

Nothing in these Terms excludes or limits statutory rights that cannot legally be waived.

18. Changes to Terms

Rivage Host may update these Terms to reflect changes in its services, products, technology, or legal requirements.

Updated Terms will be posted on our website and will generally apply from their stated effective date.

Changes will not retroactively remove rights relating to completed purchases where prohibited by law.

Customers are encouraged to review these Terms periodically.

Rivage Host – Cloud VPS Hosting with Room to Grow

Thank you for choosing Rivage Host. We aim to provide Cloud VPS hosting plans with full root access and fixed monthly pricing through reliable, transparent online hosting services.